Pulse Support Technician

We’re hiring a CRM Support Technician to support users of our Pulse CRM platform. This is an entry-level, full-time remote role, perfect for someone who’s passionate about tech, great with people, and either comes from or is curious about the fitness industry.

What You'll Be Doing

  • Provide tech support via email, phone, and virtual meetings for Pulse CRM users
  • Help customers navigate CRM features like scheduling, client tracking, and automation tools
  • Troubleshoot technical issues related to the CRM software
  • Escalate bugs or complex issues to the development team
  • Document common questions, fixes, and workflows to improve the support knowledge base
  • Collaborate with your team to make the customer experience smoother every day

What We're Looking For

  • Strong computer skills — you know your way around software tools and enjoy figuring things out
  • Curious problem-solver — you like to dig into issues and uncover root causes
  • Multitasker — you're organized and can juggle multiple requests without losing your cool
  • Great communicator — you explain things clearly and patiently
  • Team player — you work well remotely, check in often, and support your teammates
  • Interest or background in the fitness or wellness industry is a plus
  • Experience or a foundational knowledge of data and/or computer science is a valuable asset

Qualifications

  • Experience in tech support, helpdesk, or CRM platforms is preferred
  • Familiarity with the operations or environment of fitness and wellness centers, such as YMCA, JCC, or other commercial gyms.
  • No degree required — we care about real-world experience and a willingness to learn

Salary & Benefits

  • Salary: Based on experience and qualifications
  • 100% Employer-paid Health Insurance
  • Health Savings Account (HSA) – with company funding
  • SIMPLE IRA with 3% company match
  • Generous PTO, Sick Leave, and Paid Holidays
  • Monthly cell phone and internet stipends
  • Fully remote role — work from home (8am–5pm EST hours)

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